PORCHFOX Privacy Policy
1. Introduction
PORCHFOX is an online marketplace operated by Veteran United LLC, a veteran-owned business based in Virginia, United States (“PORCHFOX,” “we,” “us,” or “our”).
This Privacy Policy explains how PORCHFOX collects, uses, stores, discloses, and protects personal information when you access or use our website, mobile applications, and related services.
By using PORCHFOX, you acknowledge this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will obtain that consent separately.
2. Information We Collect
Depending on how you use PORCHFOX, we may collect the following categories of information:
Account Information
We may collect your name, email address, phone number, login credentials, profile details, account type, and other information you provide during registration or when updating your account.
Taskers may also provide service descriptions, qualifications, business details, and information relevant to their services.
Needs, Offers, and Communications
We may collect information contained in Customer Needs, Tasker Offers, service requests, messages, reviews, feedback, support requests, and communications exchanged through the platform.
Location Information
We may collect location information that you provide, such as a service address, preferred service area, or location associated with a Need.
If you enable location permissions on your device, we may receive location information permitted by your device settings and applicable permissions. You can manage device location permissions through your device settings, although some location-dependent features may not function without them.
Payment Information
We may collect payment-related information, including transaction records, payment status, amounts, refunds, and billing details necessary to support transactions.
Payments may be processed by third-party payment providers. Where payment card or banking details are collected directly by those providers, their privacy policies and security practices also apply.
Technical and Usage Information
We may collect information such as IP address, browser type, device information, operating system, access timestamps, diagnostic information, and interactions with platform features, where applicable.
3. How We Use Information
PorchFox may use personal information to:
Create, authenticate, and manage accounts.
Connect Customers with Taskers.
Display relevant Needs, Offers, profiles, and service information.
Facilitate payments, transaction records, and eligible refunds.
Send account notifications, service updates, and important policy notices.
Respond to support requests and resolve reported issues.
Detect fraud, investigate misuse, and protect platform security.
Maintain, troubleshoot, and improve the platform.
Meet legal, regulatory, accounting, and recordkeeping obligations.
Exercise or defend legal claims where necessary.
We will use personal information for purposes consistent with this Policy and applicable law.
4. How Information Is Shared
PORCHFOX may share relevant information in the following circumstances:
Between Customers and Taskers
When a Customer posts a Need or communicates with a Tasker, information necessary to evaluate or perform the requested service may be shared with relevant Taskers.
Similarly, information in a Tasker's profile and Offer may be made available to Customers considering that Tasker.
Users should avoid including unnecessary sensitive information in public profiles or service requests.
Service Providers
We may share information with third-party providers that support our operations, such as:
Payment processing providers.
Hosting and cloud infrastructure providers.
Email and communication services.
Maps and location services.
Analytics, diagnostics, and security services.
Customer support and notification providers.
These providers may process information as necessary to provide their services, subject to applicable agreements and legal requirements.
Legal and Safety Requirements
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights and safety of users or others, investigate suspected fraud, or protect PORCHFOX and its systems.
Business Transfers
Information may be transferred as part of a merger, acquisition, restructuring, or sale of relevant business assets, subject to applicable legal requirements and appropriate safeguards.
We do not sell personal information in exchange for money as part of our stated privacy practices. Any other sharing or processing subject to specific legal definitions or consent requirements will be handled in accordance with applicable law.
5. Cookies and Similar Technologies
PORCHFOX and its service providers may use cookies or similar technologies, where implemented, to maintain sessions, remember preferences, understand platform usage, and support security.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of platform features.
Where required, PorchFox will provide appropriate notices and choices for non-essential cookies or similar technologies.
6. Data Security
PORCHFOX uses reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
No website, application, or electronic transmission can be guaranteed to be completely secure. Users should protect their passwords, use secure devices, and promptly report suspected unauthorized access.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain accounts and transaction records, resolve disputes, enforce our agreements, and meet applicable legal obligations.
Retention periods vary depending on the type of information, the purpose for which it was collected, and legal requirements. When information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law and legitimate recordkeeping needs.
8. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of certain information in a portable format.
Exercise applicable rights concerning targeted advertising or certain forms of data sharing.
To submit a privacy request, contact support@contactporchfox.com. We may need to verify your identity and request additional information to process your request securely.
We will respond to requests in accordance with applicable law. Certain information may need to be retained where legally required or where a lawful exception applies.
9. Children's Privacy
PORCHFOX is not intended for children who are not legally permitted to use the platform. We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information inappropriately, please contact support@contactporchfox.com so that we can review the matter and take appropriate action.
10. Third-Party Websites and Services
PORCHFOX may contain links to or integrations with third-party websites, payment providers, maps, communication tools, or other services.
Those third parties may collect and process information under their own privacy policies. PorchFox does not control the privacy practices of independent third-party services, and users should review the applicable policies before using them.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our platform, business practices, third-party integrations, or legal obligations.
When we make changes, we will update the Effective Date and provide additional notice where required by law.
12. Contact Us
For privacy questions, requests to access or correct information, deletion requests, or other privacy-related concerns, contact:
PORCHFOX
Operated by Veteran United LLC
Virginia, United States
Email: support@contactporchfox.com
Please do not include passwords, full payment card details, or other unnecessary sensitive information in your email.